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Last updated: 6 November 2026
Information pursuant to Art. 26 and Art. 28 of Regulation (EU) 2023/2854 (Data Act)
Packa is provided by Packmatic GmbH. On this page, Packmatic provides the information required under Art. 26 and Art. 28 of Regulation (EU) 2023/2854 on harmonised rules on fair access to and use of data (Data Act).
Note: The following information applies insofar as the EU Data Act applies to Packa and Packmatic.
Packa is a cloud-based SaaS platform for digital packaging management. The platform centrally maps and manages packaging assets such as artwork, certificates and other documents. Its core features include, among others:
• Specification and product management
• Article management
• Supplier and document management
• Procurement optimisation
• PPWR checks and recyclability calculations
• CO₂ reports
• User roles, multi-tenancy and approval workflows
• Version comparisons and change audit logs
The actual scope of functions may evolve. Individual functions are optional or require a separate order.
Packmatic enables the customer to switch to another provider of data processing services and to port customer data and exportable digital assets. Within what is legally and technically possible, Packmatic removes obstacles to switching and supports the customer with contract termination, switching and the transfer of customer data.
The switching process works as follows:
Notice: The customer can initiate the switch with a notice period of no more than two months.
Transitional period: Once the termination or switching request takes effect, a transitional period of generally 30 calendar days begins. It can be extended where technically necessary.
Data retrieval period: After the end of the contract, Packmatic makes customer data available for export in a commonly used, machine-readable format for 30 days from the end of the contract, upon request in text form.
Deletion: After the data retrieval period has expired, Packmatic deletes customer data unless statutory retention obligations apply.
Exportable data comprises the data and documents entered and uploaded into the software by the customer, as well as the records created in the software for the customer (e.g. compliance documentation and reports), insofar as they exist in the respective customer tenant.
Data is exported in a commonly used, machine-readable format (in particular CSV); uploaded documents are provided in their original format. The customer can export specification and article data directly in the software; all other data is provided by Packmatic upon request via an SFTP access provided by Packmatic.
Data is transferred via secure channels (TLS 1.2+, SFTP). The customer or the receiving provider is responsible for configuring the target environment.
Data structures and formats of exportable data (Art. 26 Data Act):
Specifications and articles: CSV files (semicolon-separated). Compliance documentation and reports (e.g. recyclability): PDF. Uploaded documents: original format. Other data (in particular suppliers, products, bills of materials, consumption and order data): CSV in the structure of the Packa import schema. Packmatic provides its customers with a description of the individual fields upon request. Open interoperability specifications are not currently used.
Export obligations relate to exportable customer data and exportable digital assets. Interoperability is ensured to the extent technically possible. There is no entitlement to migration, preparation or transformation services beyond this. Data relating exclusively to internal operations is not exported, in particular system configuration, system and log data and platform-internal analytics data.
Individual data extractions and imports that go beyond initial onboarding, ongoing performance of the contract and the conclusion or termination of the contract in accordance with its terms may constitute additional services. These include, for example, ERP integrations and ongoing data migrations. Customer-specific ETL pipelines can be ordered separately.
Packmatic does not charge separate fees for standard data export at the start of the contract, during ongoing performance of the contract or at the end of the contract.
For switching and data transfer, Packmatic does not charge any fees exceeding the costs permitted under the Data Act. Any switching charges are waived to the extent provided for by the Data Act.
Chargeable additional services (such as ERP integrations, customer-specific ETL pipelines or individual data migrations) are invoiced at the daily rates in the current price sheet or on the basis of a separate cost estimate. The price sheet is available upon request.
Where contractually agreed, switching before the end of the minimum term may result in the remuneration for the remaining term being owed, less the expenses saved by Packmatic as a result of the early termination and less any amount Packmatic earns, or maliciously fails to earn, by using the released resources elsewhere. The customer remains entitled to prove that Packmatic is entitled to no claim or a significantly lower claim. This is consideration for the contract term booked and not a switching charge within the meaning of the Data Act. Details are set out in the respective contract or order form. Packmatic will disclose the calculation upon request.
Note: Pursuant to Art. 29 Data Act, no switching charges may be imposed for the switching process from 12 January 2027.
Primary hosting and primary data storage take place in the AWS region eu-central-1 (Frankfurt am Main, Germany). Backups are additionally mirrored to a geographically separate location within the EU infrastructure of AWS.
The ICT infrastructure is subject to the laws of the Federal Republic of Germany and the European Union. Individual subcontractors may also operate outside the EEA in accordance with the contract. For transfers to third countries, appropriate safeguards are used, in particular adequacy decisions or EU Standard Contractual Clauses with supplementary measures.
Packmatic protects the data processed through technical, organisational and contractual measures, in particular hosting in the EU, encrypted backups, tenant separation, role-based access rights, logging and secure transfer channels. Requests from authorities are reviewed in accordance with applicable law; data is only disclosed where there is a legal obligation to do so.
The current list of subcontractors is available in the Packmatic Trust Center (https://trust.packmatic.io).
These measures serve to prevent international governmental access to, or transfer of, non-personal data where this would conflict with Union law or the law of the Member State concerned.
This page is referenced in the respective contract.
Packmatic updates this page as required. In the event of changes, Packmatic will inform customers in an appropriate manner. The current version on this page applies.
If you have any questions about this information, data export or switching, please contact:
Packmatic GmbH
Email: support@packa.com
This page provides information pursuant to Art. 26 and Art. 28 of Regulation (EU) 2023/2854 (Data Act), insofar as the EU Data Act applies to Packa and Packmatic. This information does not establish any claims beyond statutory and contractual obligations.
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